Terms of Service · 服务条款

KOVA AI SOLUTIONS provides a subscription software service that lets merchants manage customer messages and have AI draft and send replies on their behalf.

KOVA AI SOLUTIONS 提供订阅制软件服务，帮助商家管理顾客消息，并由AI代为撰写和发送回复。

Plans are billed monthly in advance in Malaysian Ringgit through Razorpay/Curlec and renew automatically until cancelled. Each plan includes a monthly AI reply allowance; when it is used up, AI auto-replies pause until the next month or until you upgrade.

You may cancel at any time; access continues until the end of the paid period. Fees already paid are non-refundable except where required by law.

套餐按月以马币预付，通过 Razorpay/Curlec 扣款，取消前自动续费。每个套餐包含每月AI回复额度，用完后AI自动回复暂停，直到下月重置或升级套餐。

您可以随时取消，已付费的周期结束前仍可使用。除法律另有规定外，已付费用不予退还。

You are responsible for the accuracy of the shop information and brand samples you provide, for reviewing AI replies where needed, and for complying with the policies of each platform you connect (including WhatsApp Business, Meta, Shopee, Lazada and TikTok Shop) and with applicable law, including the PDPA.

You must inform your customers that automated replies may be used, and must not use the service to send spam, unlawful content, or messages to people who have not contacted you.

您需对所提供的店铺信息和话术样本的准确性负责，在需要时审核AI回复，并遵守所连接平台（包括 WhatsApp Business、Meta、Shopee、Lazada、TikTok Shop）的政策及适用法律（包括PDPA）。

您须告知顾客可能由自动化助手回复，不得利用本服务发送垃圾信息、违法内容，或向未曾联系您的人发送消息。

AI replies are generated automatically and may occasionally be inaccurate. They are sent in your name. We configure the AI not to promise discounts, refunds or terms you have not provided, and you can switch AI replies off or route conversations to human staff at any time.

AI回复由系统自动生成，偶尔可能不准确，且以您的名义发出。我们已设定AI不会承诺您未提供的折扣、退款或条件；您可以随时关闭AI回复或将对话转交人工处理。

You may not attempt to bypass plan limits, access other merchants' data, reverse engineer the service, or overload it. We may suspend accounts that do so.

不得尝试绕过套餐限制、访问其他商家的数据、对服务进行逆向工程或恶意占用资源。违反者我们可暂停其账户。

The service is provided on an "as is" basis. To the extent permitted by law, our total liability for any claim is limited to the fees you paid in the three months before the claim. We are not liable for losses caused by third-party platforms, including suspension of your platform accounts.

本服务按现状提供。在法律允许的范围内，我们对任何索赔的总责任以您在索赔前三个月内支付的费用为上限。对于第三方平台造成的损失（包括您的平台账户被停用），我们不承担责任。

You may close your account at any time. We may terminate the service with 30 days' notice, or immediately for serious breach of these terms. Data is handled as described in our Privacy Policy.

您可以随时注销账户。我们可提前30天通知终止服务，或在您严重违反本条款时立即终止。数据处理方式见隐私政策。

These terms are governed by the laws of Malaysia. Questions: support@kovaai.my.

本条款适用马来西亚法律。如有疑问请联系：support@kovaai.my。